Spotlight on!

Spotlight On Long Serving Staff!

In 2018 we celebrate some amazing achievements as some of our dedicated staff members have been with us between 10 and 20 years. We would like to extend a huge congratulations to these team members for all of their commitment and hard work, our clients are certainly richer for their care and contributions over the years. We'd also like to learn more about their experiences, both within the organisation and within the ever-shifting not for profit community sector.


November 2018

Spotlight On Long Serving Staff - Boshra Masri, employee for more than 10 years!


Why did you start working at Metro Assist? 

I was recommended to this job as a locum for six months and this was no small responsibility given that I had to deliver preceding projects and provide casework to existing clients that were used to another worker. That was a challenge for me.

Why have you continued to work here for as long as you have? 

I enjoy meeting people from different cultures. Being part of the settlement team is a privilege and all have been a pleasure to work with. 

I am proud to be part of an organisation that has grown to a staff of forty or more and opened four new offices, over the course of only ten years. Plus the people, co-workers and colleagues have made the work environment ideal and flexible for me as mother.

What has changed over the years in terms of the landscape of the sector? 

So many changes have happened in the sector within the last ten years, particulary in housing and disability services. Also some government funding guidelines have become more restrictive, being more about numbers and data. 

What has changed about this area in the time you’ve worked here?

Gentrification of this area is enormous and the massive increase of the high-rise buildings has changed its demographics based on factors such as economic status, level of education, income level and employment.   

Why do you work in this industry? 

I enjoy very much the privilege of being able to help people, clients come to us seeking help to fulfil their hopes of success in a new country despite the cultural shock of unfamiliar customs, language and environment. The hardships they face and experience through their settlement journey is enormously challenging and tough. Providing support and services to those clients is rewarding for me and it’s an amazing feeling when clients are satisfied with the services they receive. 

What has been your most memorable experience while working at Metro Assist? 

Most memorable experience was the community kitchen project as I've met so many women from various Arabic cultures and I’ve learnt a lot about them. Also coordinating the Arabic DVD (Think Ability) targeting stigma and disability within the Arabic Community. Both projects had good outcomes and positive feedback.

- Boshra Masri, Settlement Services Officer

August 2018

This month the spotlight is on Tonny Birrungi our Settlement Services Officer, specialising in Program and Enterprise Development. Tonny has been with us for more than 15 years!

Tonny Birungi in 2005


Why did you start working at Metro Assist?

I had been living and studying in Australia for 18 months at the time I started working at Metro Assist. I had been working in community development in my home country, Uganda, and was keen to use my social work skills in supporting refugees and migrants transition to life in Australia.

Why have you continued to work here for as long as you have (what makes you stay)?

Metro Assist has a positive reputation because its work makes significant and lasting positive changes for clients. A big part of this success is the commitment and passion held by staff across the entire organisation. I have enjoyed the opportunity to work with some outstanding practitioners and develop the capabilities of newcomers to the sector. I am proud of what we do because I can see that we add value to the lives of individuals, families and the local community.

What has changed over the years in terms of the landscape of the sector?

Priorities have shifted with changes of government and with world events that have affected global migration patterns. In many ways the work we do has remained the same as people’s needs are similar regardless of cultural or linguistic background. More research in recent years on the effectiveness of initiatives supporting refugees in migrants has been useful in refining our programs and deepening our impact.

What has changed about this area (Canterbury Bankstown & surrounds) in the time you’re worked here?

The local area remains culturally diverse but the groups represented in the population has changed. The rapid increase of high-density residential development has seen the population rise rapidly, increasing the need for the work that Metro Assist does.

Why do you work in this industry (what attracts you to this field)?

I have been very fortunate with the opportunities that I have been given to develop myself professional and personally. This compels me to use my skills and abilities to help others and open doors to opportunities that will improve their wellbeing and their family’s wellbeing.

What has been your most memorable experience while working at Metro Assist?

I am currently enjoying the work that I am doing with the hospitality trainees at Pratten Park Bowling Club. It has been remarkable to see the growth in the trainees in a short period of time and I am looking forward to seeing what they will go on to achieve in the near future.

- Tonny Birrungi, Settlement Services Officer, Program and Enterprise Development

June 2018

Our June long term staff member is Rita Wilkinson, Tenancy and Financial Inclusion Manager!

Tell us about when you started at Metro Assist?

I started working at MetroAssist in the late 1990’s as a casual tenant advocate.  I had experience as a tenants advice worker from the early 1990’s when there was no Tenants Advice and Advocacy Programme, except for two part-time services – one at Redfern Legal Centre and one in Maroubra funded by Randwick Council.

When I started work here, Metro Assist was known as Canterbury Bankstown Migrant Resource Centre.  At that time the only programs were the settlement service, and the tenants advice service.  Southern Sydney TAAS was CBMRC’s first venture into a service that was not centred on assisting newly arrived migrants.  It was a very big step for a migrant centre to consider delivering a regional mainstream service.

What has made you stay with the organisation for so long?

Metro Assist has always been committed to delivering relevant services to migrant communities, and has been open minded and innovative in how those services deliver.  Since I started work here not only has the name changed, but we have expanded our services to meet the needs of small and large CALD communities through CALD and mainstream services. We now offer family services, employment programs, a NILS service and financial counselling.

The other reason I have stayed is that is a good place to work, and has a strong ethos about how we deliver services. And the teams engage with each other to create pioneering services.

What has changed over the years in terms of the landscape of the sector? 

The sector is changing, but many services in the landscape are still there.  What is important is that regional and local services talk with other, and collaborate to ensure the best possible outcomes for our clients and communities.

As a tenant advocate the work is very much that of a paralegal.  There are lots of law firms that do provide very good advocacy for their clients. But law firms have a choice of whom they employ. When you work in the community sector you do not do it for the money. Oftentimes you are the guide, but you work with so many clients who put their lives on the line and keep you going, even when you think it is hopeless. Working with lots of people who have only their principles in mind and a belief in standing firm is a good reason to keep working in the sector.

I have very fond memories of Mary, a refugee from Sudan. Mary had little English and even less education. A real estate agent insisted she was in rent arrears because she didn’t pay a rent increase for over twelve months. Mary said she never received the notice of increase. She had kept enough records to prove that she told the agent she never received the increase notice, and she won at the Tribunal. I told her those cases never win but she stood by herself and her principles that she always followed the rules.  Thank you Mary for having faith in me; and thank you so many others like Michael and Stella. 

What has changed about this area in the time you’re worked here?

Has Canterbury Bankstown changed since the late 1990’s. Not really. Different migrant communities have moved through, and onto elsewhere when they could afford to buy a property.  The area is like a well-woven carpets with layers upon colours of stories, dreams and resilience when things go wrong. 

What has been your most memorable experience while working at Metro Assist?

There have been lots of memories – there were times that Metro Assist thought we would lose a funding grant, and sometimes we have. But we have been resilient and persevered, and we have grown. I think the biggest change has been the attitude of government.

Since the 1990’s there has been a massive campaign to denigrate migrants and those that are different. We love eating at various ethnic restaurants, but we forget the collective stories behind those restaurants. And I think it is very sad that we have become less compassionate towards those that do not have peace and well being in their home countries. I trust that will change and when we start to receive asylum seekers fleeing their homes due to rises in sea levels and diseases, that we treat them with compassion and respect, and welcome them to this migrant nation. Cazaly couldn’t speak English but he could play aussies rules, and his name is still shouted at the MCG.

- Rita Wilkinson, Tenancy and Financial Inclusion Manager