COVID-19 Service Updates
Metro Assist is closely following the COVID-19 situation and in line with the easing of government restrictions in NSW, Metro Assist now has fully reopened its offices in Campsie, Bankstown and Ashfield.
Except for face to face group activities, our services will be continued as normal. However, to avoid disappointment, please book an appointment prior to visiting our offices or if you are referring a client please advise the client to book an appointment with us. No drop in service is available as we can only see limited number of clients at any one time due to the social distancing rules.
We have implemented COVIDSafe Plan to ensure safety of our staff and the clients. Our staff will be conducting a COVID safety assessment prior to the appointment, and any individuals who visit our sites will be required to follow safety procedures on social distancing and hygiene best practice. Find our client and visitor COVID-19 safety guidelines here.
We will still deliver services over the phone or via online platform if that is the safest and suitable option for you.
Extended Emergency Relief Support
We have extended our Emergency Relief Support as a result of Covid-19. Support with one off material and food aid is provided from office in Campsie, Bankstown and Ashfield.
Anyone living in Inner West and South West Sydney, and are going through financial hardship can assess the service.
- Support is available for:
- Food vouchers
- Assistance with urgent medical costs
- Assistance with utilities/EAPA
- Store vouchers to purchase winter clothing and blankets
- Partial assistance with short course fees
- Food parcel support via foodbank Service (Only available from Metro Assist Campsie office every Tuesdays and Fridays. Phone bookings are required prior to access.
Please book an appointment by contacting 02 8709 0200 before you visit us. We will have some safety checks over the phone and when you visit our offices. We may also ask you to bring in some documents.
Please do not drop in. Drop in services have been suspended due to safety reasons.
Tenancy Advice Line (02 9787 4679)
Our tenancy Advice Line is currently operating every week days from 10am to 1pm and from 2pm to 5pm. Due to the high volume of the calls, we may not receive your phone calls immediately. We will give you a call back if you leave the message. If you need urgent advice and cannot get through our advice line please ring NSW Fair Trading on 133220 or NSW Tenants Union on 1800 251 101.
From Tuesday 9th of June 2020 ParentsNext participants will be required to undertake at least one appointment with their employment services provider. This can be done online or over the phone. Please contact your Employment Support Worker to book an appointment.
Dress For Work
Dress For Work Service is re-opened now for limited client appointments every Tuesdays. Service providers can book an appointment by sending in the completed referral form to firstname.lastname@example.org.
All other services are available face to face or over the phone or email.
Supporting our clients through these challenging times while ensuring safety of our staff and the communities who use our service has been our number one priority. We will continue adapting our services according to the changing situation around COVID-19 and keep you updated of any new developments.
Please give us a call on following numbers if you have any questions about our service or need to book an appointment or to refer a client.
We are an officially registered COVID Safe business.
We thank you for your cooperation while we continue adapting to the changing situation during this challenging time. We wish you and your loved ones good health.