Financial Inclusion

On this page:
Financial Counselling
No Interest Loan Scheme
Discounts on Fridges and TVs (HEAP)
Emergency Relief


Financial counselling

If you are experiencing difficulties with money, we can help. Our financial counsellors can help you with problems with paying bills, rent, loan or credit card repayments, saving money or problems with your bank.
This service is FREE and counsellors can advise you on what to do, and advocate on your behalf with banks, lending institutions and creditors.

This service is a collaboration between Metro Assist and Rosemount Good Shepherd Youth and Family Services, supported by the NSW Office of Fair Trading.


Appointments can be made at:

Metro Assist Ashfield

Suite 1, 260 Liverpool Rd, Ashfield
Monday - Friday 

Call: (02) 9798 1700
Fax: (02) 9798 1717

Good Shepherd Australia New Zealand

440 Marrickville Rd, Marrickville
Monday - Friday

Call: (02) 8571 7800



No Interest Loans Scheme

The No Interest Loans Scheme (NILS) is a community-based loans program. People on low incomes can borrow up to $1200 to buy essential household items such as furniture or medical equipment, and pay educational costs. Loans are available for up to $1200 and generally used to purchase one item only. There are no fees, charges, or interest payments.


Home Energy Action Program (HEAP)

You can get a 40-50% discount on a new fridge or TV.  Together with the Office of Environment and Heritage and the Good Guys we offer discounts on selected new energy-efficient fridges and TVs to replace old models. 

NILS loans and HEAP discounts are available for low income earners: \anyone who receives income support from Centrelink, or holds a Centrelink Health Care Card or a Pension Card. Applicants must have lived for at least three months in the Marrickville, Canterbury, Bankstown, Strathfield or Burwood local government areas. They will need to show that they are able and willing to repay the loan.

For more information about NILS or HEAP, or to request a NILS Loan Application Kit, please contact the NILS Officer and make an appointment on 02 9789 3744 (Mondays and Wednesdays), or email 



Emergency Relief

Metro Assist provides emergency financial help for utility and phone bills. These payments are made by vouchers, not in cash. We also provide limited emergency assistance for people experiencing financial hardship in other areas, or we can refer you to other emergency relief providers in your area. Strict guidelines apply on the level and frequency of support and you may be asked to provide proof of bills.
Please note that emergency relief is not available through all of our offices.

Metro Assist acknowledges the guidance of the Good Shepherd Youth and Family Services and NILS sponsors.


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