Services to families

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Supporting parents, children, grandparents, kinship carers and other carers to strengthen families.

Metro Assist provides several Early Intervention/Family Support Services that are family focused and child centred. We support the wellbeing of children by helping to build strong parenting skills and stronger families. 

Family Preservation Service, a family-oriented program designed to help families facing hardship to stay together and foster a healthy, safe home environment.

Targeted Earlier Intervention (TEI) program delivers a number of flexible support services to children, young people, families and communities that provide opportunity for personal development while build cohesion, inclusion and wellbeing across the communities.

If you have a child who is at Risk of Significant Harm (ROSH) you can recommend our program when you make a child protection report, to the Community Services Helpline on 132 111.

Our Inner West Family programs cover Ashfield, Burwood, Canada Bay, Leichhardt, Marrickville, Strathfield and Glebe. 

We support families with children from birth to 18 years of age from Aboriginal, and culturally and linguistically diverse communities with a focus on supporting families to to keep their children and young people healthy and safe.

Our programs support parents and carers to be confident and connected to their community, so they can support their
children’s developmental needs.


What do we do?

• Provide individual family support plans that offer information and advice
• Refer familes to specialist child/family services such as allied health, court support, housing, and employment
• Connect families to existing playgroups or parent support groups.
• Support children to make the transition to pre-school and kindergarten.
• Home visits to help isolated families make contact with services.
• Support families to participate in the community and provide opportunities to meet other parents/caregivers.
• Work with schools and community organisations in their local area to support families in need

• Provide parenting programs including: budgeting skills, Tuning into Kids/Teens, Triple P, Circle of Security. These programs are staffed by trained professionals.

 

 

 To refer a client please download and complete our Referral Form.

For self referral, please contact the Family Team on: (02) 9789 3744.

 

 

Psychological Support Service

A free service for children, adolescents and their parents living in the Inner West. 

Our psychologist specialises in working with people and communities from culturally and linguistically diverse backgrounds.

We can help with:

  • Adolescent support
  • Anger management
  • Anxiety
  • Child development
  • Depression
  • Domestic & family violence
  • Family & couples therapy
  • Grief & bereavement
  • Parent’s support
  • Relationship issues
  • Stress
  • Trauma

To book an appointment or to make a referral, please call (02) 9789 3744 or email psych.services@metroassist.org.au

Family Preservation Service

Bankstown, Fairfield and parts of Liverpool Local Government Areas

Family Preservation Service works with families expecting a baby or with children aged 0-8 years in suburbs within the Bankstown LGA and Fairfield LGA. We also support families within specific suburbs in the Liverpool LGA, these suburbs include Miller, Ashcroft, Sadleir, Heckenberg, Busby, and Warwick Farm. 

Our experienced family workers provide casework, soft entry to psychological support, home visits, structured parenting education, assist with access to childcare, and help connect families to local networks and services. Participation is entirely voluntary. Families can remain in the program for up to 18 months. 

 

Family Preservation Service is geared to helping families experiencing:

• Domestic and family violence
• Problematic parental drug and alcohol use
• Mental health issues
• Parents with significant learning difficulties and/or intellectual disabilities

You may also be able to join the program if you’re bringing up children without much support or if you’re struggling to manage your children’s behaviour. This program can provide you with support and services to help you give your children a good start in life and prevent some problems from getting worse.

 

How can I get involved?

There are several ways you can become involved in the program:

• Families can be referred to the Family Preservation Service as a result of a report made to the Child Protection Helpline (FaCS). With your permission, a Brighter Futures worker may contact you once we receive information from FaCS indicating the program may be able to help your family.

• Families can also self-refer to the Metro Assist Family Preservation Service, either in person at the Condell Park office, over the phone on (02) 9790 1766, or via email by completing the referral form

• External services can also refer families they believe may benefit from the Family Preservation Service, by also completing the referral form.  

Joining Family Preservation Service is completely voluntary. Families can be part of the program for up to 18 months with a possible extension of 6 months, but they are free to decide how long they will be in the program and they can leave at any time.

You may also be able to join the program if you’re bringing up children without much support or if you’re struggling to manage your children’s behaviour. This program can provide you with support and services to help you give your children a good start in life and prevent some problems from getting worse.


If you have any further questions regarding eligibility of the program or service implemention, please email FPSIntake@metroassist.org.au
.

 

Community Development 

Our community team offer a range of evidence based parenting support, skills development and group program for parents, children and young people. The aim of these programs is to support individuals or families based on their current circumstances, which will enable them to learn new life skills that addresses the needs early to prevent escalation while increasing the wellbeing and safety within their lives.

Many of our programs aim to connect families, youth and children within the community, while offering soft entry to education and employment pathways. 

 

How can I find out what programs are currently being held?

Community and self-referrals can be made directly to the program by contacting the office on 97893744.

 

Translated materials:

English

Brighter Futures


Being a Parent Can Be Tough

Arabic

Brighter Futures


Being a Parent Can Be Tough

Chinese

Brighter Futures


Being a Parent Can Be Tough

Dari

Brighter Futures


Being a Parent Can Be Tough

Dinka

Brighter Futures


Being a Parent Can Be Tough

Farsi

Brighter Futures


Being a Parent Can Be Tough

Korean

Brighter Futures


Being a Parent Can Be Tough

Samoan

Brighter Futures


Being a Parent Can Be Tough

Somali

Brighter Futures


Being a Parent Can Be Tough

Spanish

Brighter Futures


Being a Parent Can Be Tough

Tamil

Brighter Futures


Being a Parent Can Be Tough

Turkish

Brighter Futures


Being a Parent Can Be Tough

Vietnamese

Brighter Futures


Being a Parent Can Be Tough