Settlement Services

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Settlement Engagement and Transition Support (SETS) Program

Client Services

At Metro Assist we understand the barriers and challenges that migrants may encounter when migrating to Australia. We also acknowledge that newly arrived migrants possess immense strength and resilience.  We aim to help migrants utilize their strength to achieve their full potential through providing both individual case support and group-based activities.

Metro Assist Settlement Engagement and Transition Support team Provide casework, workshop, training and support for eligible migrants living in Canterbury/Bankstown LGA and Inner-west who have been granted eligible visa within 5 years.

Eligible Visa categories include:

      - Refugee and humanitarian visas

      - Family and partner visas

      - Skilled visas

Check here for the extensive list of eligible visas. Settlement Engagement and Transition Support (SETS) - Client services (

Our client-service focus on assisting eligible migrants in the following areas:

  • Education and training
  • Facilitating English acquisition and access to language services 
  • Employment 
  • Housing  
  • Health and wellbeing
  • Family and social support
  • Transport
  • Civic participation
  • Justice

Type of assistance we offer:

  • Casework, referrals and domestic violence support
  • Educational and employment readiness workshops
  • Free driving lessons (when accompanied with road safety sessions)
  • Financial assistance
  • Mentoring
  • Assistance with completing forms
  • Referral to the Tenancy Team
  • Women support workshops
  • Youth engagement
  • Social outings and engagement
  • Citizenship courses
  • Health and well-being workshops
  • Advocacy

Capacity Building

Metro Assist SETS services work closely with new and emerging community leaders to support their well-being and increase social participation and connection to further help their community to achieve a positive sustainable settlement outcome. We provide personalise assistance to community leaders, working collaboratively and creating referral pathways to better help their community members. Our tailored Community Capacity building workshops help equip community leaders with essential knowledge and leadership skills to further support their emerging communities.

If you would like to know more about the SETS Client-based or Community Capacity Building services, contact us on 02 9789 3744.