Settlement Services

Settlement Engagement and Transition Support (SETS) program

The Metro Assist Settlement Engagement and Transition Support (SETS) program aims to equip and empower humanitarian entrants, other eligible permanent migrants and their communities to meet their settlement needs within their first five years within Australia.



The program provides clients with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. The key components include:

  • Facilitating the acquisition of English language skills

  • Supporting engagement with education and training; and

  • Building employment readiness

Our approach to supporting our clients to successfully adjust to Australian life is holistic and concentrates on providing support and education in the following areas:

  • Employment

  • Education and training

  • Housing

  • Physical health, mental health, and overall wellbeing

  • Managing money

  • Community participation and networking

  • Family functioning and social support

  • Justice

  • Language Services


Metro Assist aims to provide support to individuals on a needs basis; or by facilitating workshops whereby clients can contribute their combined wisdom and experience while drawing upon the content of the workshops which provides context to the Australian society. Our multi-lingual case workers work with you towards living empowered and independently in Australia. We provide settlement-related information, advice, advocacy, or referral services including Centrelink, utility companies, housing support, etc.