Southern Sydney Tenants Advice & Advocacy Service (SSTAAS)
We provide free telephone information, advice and assistance to private and public housing tenants.
People living in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas are eligible for our assistance.
We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts. We also assist tenants through community education sessions on tenancy laws.
If you need telephone advice, please call us on
(02) 9787 4679
Our telephone advice line operating hours are as follows:
Monday 10am-2pm and 3pm-5pm
Tuesday 10am-2pm and 3pm-5pm
Wednesday 10am-2pm and 3pm-5pm
Friday 10am-2pm and 3pm-5pm
Our service is extremely busy, so we may be assisting other tenants when you call. Please leave a message with your name, phone number and suburb. We will call you back as soon as possible. Note that when we call you back, it will be from a private number.
For further support, you may also wish to contact the Tenants' Union on 1800 251 101 (available 10am-1pm on Mondays and 2pm-5pm on Thursdays).
Please note we do not assist with searching for accommodation and we do not assist landlords or real estate agents with inquiries.
We also provide outreach service from:
Information in your language
NSW Fair Trading has published tenant information statement and landlord information statement in English and 17 other languages to help inform tenants and landlords about their rights and responsibilities under the new laws. Please click the linkto download the fact sheets in your language.
For more information on tenancy, including fact sheets and sample letters, visit www.tenants.org.au.
The Soutthern SydneyTenants’ Advice & Advocacy Service is unded by NSW Office of Fair Trading.