Key Staff

Management Team

Lou Bacchiella - CEO

Lou has been involved with Metro Assist since 2007 and has been CEO since 2014.  He is passionate about the work of organisations providing services to migrants and is an experienced and achievement-focused community sector executive.  He applies his strong management skills to achieving sustainability in organisations.
Lou is a current board member of Settlement Service International (SSI), a consortium of migrant resource centres and multicultural services.  He also sits on a number of advisory panels as an advocate for the wellbeing of migrant and refugee families and communities.
He is currently Vice President on the Board of Co.As.It., a long-standing organisation that provides welfare and cultural services to the Italian community in Sydney, and operates the Italian Bilingual School.


Nina Shahi - Corporate Services Manager

Nina Shahi's passion lies in social justice and ethical management practice, and she has been involved with Metro Assist since 2009. She holds an MBA degree. She did graduate diploma in public administration from University of Sydney and studies international development at United Nations University, Tokyo where she has acquired in-depth knowledge of global and Australian public policies and development dynamics. With over 15 years of experience in management of not for profit organisations in Australia and in overseas, Nina leads the corporate service team here at Metro Assist, delivering critical functions including organisation, human resources, marketing, work health and safety, facility management, technology, front office service and daily administration. 



Losena Fuko - Settlement Services Manager

Losena Fuko has been our manager of Settlement Services since 2011.  After studying Sociology, Philosophy and Industrial Relations at UNSW, Losena applied herself to community work, firstly as a teacher’s aide (ethnic) at Leichhardt High School. Losena worked for the Inner West Migrant Resource Centre until its closure in 2001. She thence worked for  ANGLICARE Migrant Services until 2003 after which she has continued to be closely involved in services and programs for Pacific Island communities in the Sydney metropolis through the Pacific Island Women’s Advisory & Support Services Inc. and the Tongan Community Support Services Inc. Here at Metro Assist, Losena uses her considerable community development and management experience to ensure the successful implementation of all Settlement Services’ programs and activities.


 Rita Wilkinson - Tenancy and Financial Inclusion Services Manager 

Rita Wilkinson has worked at Metro Assist since 1999. Her first position was as a locum with Southern Sydney Tenants Advice and Advocacy Service, and she has remained with this project since then. She worked as a tenant advocate and team leader; and from around 2011 expanded to include other projects. As a manager she is now responsible for Financial Counselling; NILS and emergency relief. She is still passionate about housing, and believes our community is desperately in need of fairer access to secure housing. While at Metro Assist has been awarded a TAAP Star by the NSW Tenants Union and in 2014 was Canterbury Woman of the Year.