Key Staff

Management Team

Lou Bacchiella - CEO

Lou has been involved with Metro Assist since 2007 and has been CEO since 2014.  He is passionate about the work of organisations providing services to migrants and is an experienced and achievement-focused community sector executive.  He applies his strong management skills to achieving sustainability in organisations.
Lou is a current board member of Settlement Service International (SSI), a consortium of migrant resource centres and multicultural services.  He also sits on a number of advisory panels as an advocate for the wellbeing of migrant and refugee families and communities.
He is currently Vice President on the Board of Co.As.It., a long-standing organisation that provides welfare and cultural services to the Italian community in Sydney, and operates the Italian Bilingual School.


Nina Shahi - Corporate Services Manager

Nina Shahi's passion lies in social justice and ethical management practice, and she has been involved with Metro Assist since 2009. She holds an MBA degree. She did graduate diploma in public administration from University of Sydney and studies international development at United Nations University, Tokyo where she has acquired in-depth knowledge of global and Australian public policies and development dynamics. With over 15 years of experience in management of not for profit organisations in Australia and in overseas, Nina leads the corporate service team here at Metro Assist, delivering critical functions including organisation, human resources, marketing, work health and safety, facility management, technology, front office service and daily administration. 




 Rita Wilkinson - Tenancy and Financial Inclusion Services Manager 

Rita Wilkinson has worked at Metro Assist since 1999. Her first position was as a locum with Southern Sydney Tenants Advice and Advocacy Service, and she has remained with this project since then. She worked as a tenant advocate and team leader; and from around 2011 expanded to include other projects. As a manager she is now responsible for Financial Counselling; NILS and emergency relief. She is still passionate about housing, and believes our community is desperately in need of fairer access to secure housing. While at Metro Assist has been awarded a TAAP Star by the NSW Tenants Union and in 2014 was Canterbury Woman of the Year.